Air Asia Reviews
Air Asia has an overall rating of 4.5 based on 34 reviews. Customer feedback on Air Asia is mixed: Air Asia reviewers highlight positive aspects like affordable fares, user-friendly website, extensive route options, efficient customer service, which strongly appeal to budget-conscious travelers, young adventurers, frequent flyers in Asia. However, Air Asia is often criticized for its limited legroom, additional fees for services, inconsistent flight schedules, customer service wait times.
34 reviews
5 Stars
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4 Stars
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All Air Asia Reviews (34)
Joseph_mcdermott79
May 12, 2026
"Surprisingly Clean Cabin, Even Though I Was Skeptical After Paying"
I flew with Air Asia last week and, to be honest, I was a bit distrustful after paying because with budget airlines you never really know what you’re going to get. But I was actually pleasantly surprised. The cabin was cleaner than I expected, the seats, tray table, and window area all looked wiped down, with no crumbs or sticky spots. Even the toilet was in decent condition during the flight, which definitely isn’t always the case. Overall, it turned out better than I expected. Good job.
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hello_david220
May 12, 2026
"Boarding with AirAsia was mostly easy…"
Boarding with airasia was mostly easy and pretty much on time, which is all I usually hope for. The staff were calling the groups clearly, so that helped, though the line near the gate got a little jumbled for a while. I remember thinking it might turn into one of those slow, annoying boarding situations, but it actually kept moving. So yeah, a bit messy here and there, but not stressful at all.
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sean.Garber
May 05, 2026
"AirAsia Made the Baggage Info More Annoying Than It Needed to Be"
I booked through airasia and, to be fair, the baggage rules weren’t impossible to find. The add-on prices showed up before I paid, which I did appreciate. But airasia should make it way easier to compare cabin bags and checked bags without making customers click around like that. It felt unnecessarily annoying for something so basic. Overall it was clear enough, but they’re definitely to blame for making the process more frustrating than it needed to be
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hello_james115
May 04, 2026
"I was able to find the route…"
I was able to find the route I needed really quickly, which I appreciated. that’s how it should be, people shouldn’t have to waste time fighting with confusing directions when they’re just trying to get where they need to go.
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norman_Mccullers83
April 30, 2026
"I needed to reschedule last minute…"
I needed to reschedule last minute and was expecting it to be a hassle, but nope—it was actually easy. I was relieved right away
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LAFORD
April 27, 2026
"I had to cancel my flight and, i…"
I had to cancel my flight and, i was kind of expecting the refund process to be a headache. But it went smoothly through Air Asia. They sent me email updates along the way, and the money showed up in my account faster than I thought it would. I just followed the steps online and that was it. No big drama, which was a nice surprise
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Randi.crawford
April 21, 2026
"Keeps Crashing"
I really wanted to like this, but it crashes way too often. It gets frustrating when I’m trying to use it and it suddenly shuts down. Disappointing overall...
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JohnBlackwell_56
April 20, 2026
"Pretty decent flight with AirAsia"
Flew airasia last week the cabin crew were really nice. Boarding was kind of rushed, like everyone was suddenly in a hurry, but once I got on the plane it felt fine. One of the crew helped me get my bag into the overhead without acting annoyed or making it awkward, which I appreciated. The food took a while to come out, probably because the flight was full, and yeah, I was starting to wonder when it was coming. But the crew still stayed calm and polite the whole time. Not a perfect flight or anything, but overall it was good enough for me.
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POTTER
April 13, 2026
"Pretty decent for a budget airline"
I’ve flown with AirAsia a few times this year, the schedules have been mostly fine. One flight did leave about 20 minutes late, which wasn’t ideal, but we still landed close to the original time, so it wasn’t a big deal in the end. For a budget airline, I really can’t complain too much, you kind of know what you’re signing up for anyway. I’d give them 4 stars.
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CarltonOliver_66
April 11, 2026
"Comfier Than I Expected"
The seat was more comfortable than I thought it’d be. There was decent legroom too, and I actually slept through most of the flight...
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john1989
April 09, 2026
"I ended up getting cheaper flights by using…"
I ended up getting cheaper flights by using my points, which was nice. it made the whole booking feel like a better deal
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ArthurSkow
April 04, 2026
"Pretty quick help"
Help showed up quick, so yeah, no complaints there. Everything got handled without much hassle
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VincenzoRivera
April 03, 2026
"Got it sorted faster than I thought"
I had an issue with my booking and, from what I remember, I was expecting it to take longer to sort out. I contacted support, and while it wasn’t instant, they did get it fixed quicker than I had in mind. Happy with how it turned out in the end.
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Lee-flores
March 28, 2026
"Voucher actually worked smoothly"
I booked my flight on airasia.com during a promo and tried using a voucher I had. I was kind of expecting something to go wrong, but it seemed to work without any hassle. The price updated right away at checkout, and the confirmation came through quickly. Overall, I’m happy with it and I think I saved a decent bit too...
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hello_jacquelyn430
March 26, 2026
"Support was surprisingly easy"
I called airasia.com support because I had a booking issue, i was already bracing myself for a long wait. Weirdly enough, I got through faster than expected. The agent was helpful and didn’t overcomplicate things, which I really appreciated because booking problems can get messy fast. Anyway, they fixed it, I hung up feeling relieved, and the whole thing was much smoother than I thought it would be
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brain_Leclair86
March 23, 2026
"Clear price up front"
I really appreciated that there were no surprise fees. My sister and I were always comparing ride costs before trips, so seeing the final fare before I paid made the whole thing feel straightforward and stress-free
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hello_joseph741
March 23, 2026
"Felt safe the whole time"
I felt safe onboard. The crew did the safety checks properly, and even if some people don’t notice that stuff, I definitely appreciated it. The flight stayed calm and everything felt under control.
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hello_nicole306
March 22, 2026
"Late Flight, Decent Communication"
My flight ended up being delayed, but the updates were steady and easy to follow (which definitely helped keep the stress down). Not ideal, but at least I wasn’t left guessing what was going on.
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nicoleworthington7809
March 07, 2026
"Booked my flight without much trouble…"
Booked my flight without much trouble and the payment went through fine. I don’t really remember if there was anything else I had to do after that, but the main part was easy enough.
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John_owens83
March 01, 2026
"Quick and Easy Payment"
I paid the fine and got the confirmation quickly, so I knew right away that everything went through without any issue.
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Air Asia Q&A
As they are based in malaysia, you can, and should, make a complaint to the malaysian aviation commission via https://www.mavcom.my/en/consumer
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